Our voice bot runs for more than 400 businesses on a customer-engagement platform

Challenge

The platform’s client businesses spend hours answering the same questions and typing up what was said. The platform already had a text assistant and wanted a voice bot it could offer to all of them, without building one itself.

Solution

We built the voice bot into the platform’s existing product and connected it to the platform’s own systems, so it answers from the same information the text assistant uses.

• Speak instead of type: a voice button in the existing interface, with microphone access on the web and on phones.
• Many languages: speech recognition that understands people in the language they speak.
• A voice of its own: replies spoken in a custom-trained voice, so the bot sounds like the brand.
• Natural conversation: people can interrupt the bot mid-reply, as they would a person.
• Secure by design: a dedicated speech service with token-based sign-in between the bot and the platform.
• Routine answers, then a person: common questions are answered straight away, and anything else goes to the business’s own team.

Results

The voice bot is live and runs for more than 400 of the platform’s client businesses.